Refund & Return Policy

Last Updated: July 29, 2026

Introduction

At RDP SOLUTIONS PTY.LTD., we strive to deliver exceptional IT services to every client. We understand that situations may arise where a refund or cancellation is requested. This Refund & Return Policy outlines the terms under which refunds are processed for our services. By engaging our services, you agree to this policy.

Project-Based Services

Our services are primarily project-based, customized to each client's unique requirements. This includes website development, mobile app development, UI/UX design, SEO campaigns, and other custom IT solutions. Due to the bespoke nature of these services, refund eligibility depends on the stage of the project at the time of cancellation.

Advance Payments

For all projects, we require an advance payment (typically 50% of the total project cost) to commence work. This advance secures our resources, allocates our team, and covers initial planning, research, and design efforts. The remaining balance is due upon project completion.

Cancellation Before Work Starts

If you cancel a project before any substantial work has commenced (i.e., before we have started design, development, or allocated significant resources), you may be eligible for a full refund of the advance payment, minus a nominal administrative fee of ₹2,500 or 5% of the advance amount (whichever is lower) to cover payment processing and administrative costs.

Cancellation After Work Starts

If you choose to cancel a project after work has commenced, the refund amount is calculated based on the completed work:

• Design Phase (0-30% completion): 40% of the advance payment may be refunded. The retained amount covers design concepts, research, and initial development setup.
• Development Phase (30-70% completion): 20% of the advance payment may be refunded. The retained amount covers significant development work already completed.
• Final Phase (70-100% completion): No refund is applicable. The project is substantially complete, and any remaining payment becomes due.

We will provide evidence of completed work upon request, including design files, code repositories, and progress reports.

Non-Refundable Services

The following services are non-refundable once delivered or initiated:

• Domain name registrations and renewals (managed by third-party registrars).
• Web hosting fees and server setup charges.
• SSL certificate purchases and installations.
• Third-party plugin, theme, or software licenses purchased on behalf of the client.
• Completed and delivered design files, source code, or app binaries.
• SEO services that have already been executed (content published, backlinks built, etc.).
• Monthly maintenance or retainer fees for periods already elapsed.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted in writing via email to hello@genztechsolution.com.
• The request must clearly state the reason for cancellation and include relevant project details.
• The project must not have been completed and delivered.
• All outstanding invoices (if any) must be settled before a refund is processed.

Refund Processing Time

Once a refund is approved, we will process it within 7-10 business days. The refund will be credited to the original payment method (bank account or UPI ID) from which the payment was made. Processing time may vary depending on your bank or payment provider.

Third-Party Costs

Any costs incurred by RDP SOLUTIONS PTY.LTD. on behalf of the client for third-party services (domain registrars, hosting providers, plugin licenses, stock assets, etc.) are non-refundable. These costs are governed by the respective third-party provider's policies, over which we have no control.

Dispute Resolution

If a dispute arises regarding a refund, both parties agree to first attempt to resolve the matter amicably through direct communication. If an agreement cannot be reached within 30 days, the dispute shall be subject to the exclusive jurisdiction of the courts in 12 DIVINEY CT PARKWOOD WA 6147, in accordance with Indian law.

Changes to Policy

RDP SOLUTIONS PTY.LTD. reserves the right to modify this Refund & Return Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Clients are encouraged to review this policy before engaging in any new project.

Contact Information

For refund requests, questions, or clarifications regarding this policy:

RDP SOLUTIONS PTY.LTD.
12 DIVINEY CT PARKWOOD WA 6147
hello@genztechsolution.com
+61403761157